Medical Contact Center Associate II Job at Fortrea
Fortrea is hiring Medical Contact Center Associate II professionals to support medical information, pharmacovigilance reporting, and product complaint management in French and English. This Associate Job is a fully remote role offers the opportunity to work across major Indian locations—Pune, Mumbai, and Bangalore—while contributing to global drug safety operations in a fast-paced, compliance-driven environment. Graduates seeking for b pharma jobs and want to build your careers with fortrea careers can apply.
Introduction of the Job
Fortrea is looking for Medical Contact Center Associate II candidates with strong French communication skills and experience in pharmacovigilance, drug safety, or medical information. This Associate Job role involves handling medical queries, documenting adverse events, and supporting key safety operations across global projects.
About the Company – Fortrea
Fortrea is a leading global Contract Research Organization (CRO) specializing in clinical development, pharmacovigilance, and medical operations. With a strong focus on innovation and scientific excellence, Fortrea supports pharmaceutical, biotechnology, and medical device companies worldwide. Employees benefit from a collaborative, learning-driven environment designed for long-term career growth. This Associate Job role playa a significant role in the company.
Educational Requirements for Associate Job Role:
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Bachelor’s/Master’s in Pharmacy, Life Sciences, Medical Sciences, or related fields + 2–3 years safety experience
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BS/BA with 2–3 years safety experience
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MA/MS/PharmD with 1–2 years safety experience
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Associate Degree with 4–5 years relevant experience (or 2+ years safety experience)
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Non-degree with 5–6 years relevant experience (or 2+ years safety experience)
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Equivalent experience may be considered by Fortrea
Safety Experience for Associate Job Includes
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AE/SAE case processing
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Narrative writing
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Query handling
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Working in safety databases
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Regulatory submission experience
Relevant Experience Includes
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Pharmaceutical/biotech/CRO operations in Medical Affairs, Clinical Data Entry, Monitoring, Regulatory Affairs, or QA.
Key Responsibilities for Associate Job Role:
- Manage inbound/outbound calls in French and English
- Document medical information and safety data accurately
- Handle product quality complaints
- Maintain data integrity and regulatory compliance
- Support training development and process improvements
- Execute reconciliation and quality control tasks
- Adhere to pharmacovigilance guidelines and ICH GCP standards
Skills Required for Associate Job Role:
- Fluency in French (spoken & written)
- Strong English communication skills
- Ability to analyze and interpret medical information
- Knowledge of regulatory requirements, GVP, and ICH GCP
- Proficiency in Microsoft Office applications
- Accuracy, attention to detail, and time management
- Experience in call center operations preferred
- Team collaboration and independent work capability
How to Apply for Associate Job Role:
Candidates seeking for b pharma jobs and want to explore more with fortrea careers can apply through the Fortrea Careers Portal by searching for the Job Requisition ID: 255006.
