Specialist PQC Triage Job at Bristol Myers Squibb Hyderabad
Join Bristol Myers Squibb as a Specialist in Global Product Quality Complaint (PQC) Triage in Hyderabad and play a critical role in safeguarding patient safety. This Pharma Job role focuses on reviewing, evaluating, and managing product quality complaints while collaborating with global stakeholders to ensure compliance and timely resolution. Graduates seeking B Pharma jobs or Pharma Jobs can apply now.
- Job Title: Specialist, Global Product Quality Complaint Triage and Network
- Location: Hyderabad, Telangana, India
About the Company
Bristol Myers Squibb is a global biopharmaceutical company dedicated to discovering, developing, and delivering innovative medicines for serious diseases. With a strong focus on oncology, immunology, cardiovascular, and cell therapy, BMS is committed to transforming patients’ lives through science.
Key Responsibilities
- Review, evaluate, and assign Product Quality Complaints (PQCs) within defined timelines.
- Maintain knowledge of PQC procedures, intake routes, and defect categories.
- Manage PQC mailboxes and coordinate complaint intake processes.
- Liaise with investigation sites to ensure timely and high-quality investigation reports.
- Apply risk-based decision-making and escalate critical complaints appropriately.
- Assess complaint data accuracy and gather additional information when required.
- Support product replacement and reimbursement processes where applicable.
- Collaborate with upstream and downstream partners to resolve triage issues.
- Monitor trends, support continuous improvement, and maintain audit readiness.
- Provide SME support during audits and inspections.
- Generate reports and maintain accurate records in systems like Veeva, SAP, and SharePoint.
Educational Requirements
-
Bachelor of Science in Pharmacy
Skills Required
- Product Quality Complaint (PQC) management
- Knowledge of global regulatory requirements
- Risk-based decision making and critical thinking
- Quality systems and audit readiness
- Data management using Veeva, SAP, SharePoint, and MS Office
- Cross-functional collaboration and stakeholder communication
- Strong organizational and multitasking abilities
Why This Job Role?
This Pharma Job role offers the opportunity to work in a global quality network, ensuring patient safety and regulatory compliance. It provides exposure to international quality systems, complaint management processes, and cross-functional collaboration, making it ideal for QA professionals seeking global career growth in pharmaceutical quality. Graduates seeking B Pharma jobs or Pharma Jobs can apply now.
