Pharma Job at Syngene | Apply for Senior Application Support Engineer Role
Are you looking for a Pharma Job or an exciting Syngene Job in the IT and manufacturing domain? Explore this opportunity through Syngene Careers for the role of Application Support Engineer. This position offers hands-on experience in pharmaceutical manufacturing systems, database management, and technical support, making it ideal for professionals aiming to grow in the pharma and IT industry.
About Syngene
Syngene International Ltd is a leading contract research, development, and manufacturing organization providing integrated scientific services to global pharmaceutical and biotechnology companies. Through Syngene Careers, candidates can explore excellent opportunities such as this Syngene Job and other Pharma Job roles. The company is known for combining advanced technology with scientific expertise to deliver innovative healthcare solutions. With a strong focus on safety, quality, and collaboration, Syngene provides a dynamic work environment where professionals can grow, gain global exposure, and build a successful career in the pharmaceutical and IT sectors.
- Job Post: Senior Application Support Engineer
- Location: Bangalore, KA, IN, 560099
Mandatory expectation for all roles as per Syngene safety guidelines:
- Overall adherence to safe practices and procedures of oneself and the team is aligned.
- Contributing to the development of procedures, practices, and systems that ensure safe operations and compliance with the company’s integrity & quality standards.
- Driving a corporate culture that promotes an EHS mindset and operational discipline at the workplace at all times.
- Ensuring the safety of self, teams, and lab/plant by adhering to safety protocols and following environmental, health, and safety (EHS) requirements at all times in the workplace.
- Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team, including oneself.
- Compliance with Syngene’ s quality standards at all times.
- Hold self and their teams accountable for the achievement of safety goals.
- Govern and review safety metrics from time to time.
Job Description:
The Senior Application Support Engineer role at Syngene focuses on supporting manufacturing systems like Emerson Syncade and DeltaV used in pharma operations. The candidate will troubleshoot technical issues, manage database performance, and ensure smooth 24/7 system operations. Responsibilities include collaborating with stakeholders, handling integrations, documenting issues, and maintaining system reliability. The role also involves working with SQL databases, deploying solutions, and supporting production environments. Strong knowledge of GMP, manufacturing processes, and IT systems is required. Candidates must be able to resolve complex issues efficiently while ensuring compliance with safety, quality, and operational standards
Key responsibilities include:
- Collaborate with business stakeholders and implementation partners to configure, build, and perform implementations, enhancements, and bug fixes for RTMS.
- Provide support for operationalizing the manufacturing and peripheral systems.
- Ensure uninterrupted 24/7 operation of manufacturing systems for CAR T manufacturing, including on-call support on weekends on a rotation basis.
- Work closely with our users to identify and resolve technical issues, ensuring that they are resolved in a timely and efficient manner.
- Work independently and with internal teams to identify and resolve complex technical issues.
- Document and record issues and escalations in ServiceNow to help build and maintain a knowledge base related to technical aspects of the platforms.
- Cell Therapy integration-related project works.
- Cell Therapy integration-related BAU works.
- Implementing and deploying Integrations YAML files in Production & Test Environments from 3rd party systems.
- Deploying models in Test and Prod environments.
- Follow RTMS escalation processes and interface with different tier teams as needed.
Basic Qualifications:
- 1.5+ years of experience in pharma/biotech projects, focusing on Manufacturing and IT disciplines.
- Knowledge of shop floor activities, Good Manufacturing Practices (GMPs), and process automation.
- SQL Database performance tuning.
- Monitor SQL Jobs failures and be able to fix them.
- Integration of 3rd-party database with RTMS, preferably via YAML scripting.
- Ability to work closely with business stakeholders to help identify and resolve issues in the RTMS Database, related issues like data slowness, data inconsistencies, and data misses.
- Ability to create or build the new RTMS Database server infrastructure.
- Ability to deploy the deliverables in the production environment.
- Ability to understand the 3rd party data pipeline systems.
Key skills desired:
- Ability to navigate ambiguity and solve problems in a fast-paced environment.
- Strong technology acumen and understanding of the intersection of business & IT related challenges.
- Ability to make complexities more easily understood through speech and written narrative, and possess excellent professional written and verbal communication as well as interpersonal skills.
- Strong developer of effective partnerships and relationships with all levels and geographies.
- Commitment and passion for achieving desired outcomes such as customer satisfaction (i.e., value, quality, speed).
- Be well organized, able to manage multiple tasks, and prioritize effectively.
- Possess patience and maturity, and remain calm under pressure.
- Display a sense of urgency in the completion of key responsibilities.
- Possess attention to detail.
This Syngene Job is a great Pharma Job opportunity for professionals looking to build their career through Syngene Careers. With exposure to manufacturing systems, IT support, and global pharma operations, this role offers strong growth potential. If you have the required skills and are interested in working at the intersection of IT and pharma, this opportunity can be a valuable step forward.
