Pharma Job Alert! Teva Pharmaceuticals is Hiring for a Commercial Quality Specialist Role | Apply Now
Looking for a Pharma Job with global exposure in quality assurance and complaint management? Teva Pharmaceuticals Careers brings an excellent opportunity for pharmacy professionals through the Commercial Quality Specialist III role in Bangalore. This Pharma Job allows candidates to work with global regulatory standards, product quality systems, and international healthcare operations at Teva Pharmaceuticals.
- Job Title: Commercial Quality Specialist III
- Location: Bangalore, India, 560064
- Job Id: 66438
About the Company
Teva Pharmaceuticals is a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, Teva is dedicated to addressing patients’ needs now and in the future.
Through Teva Pharmaceuticals Careers, professionals joining this Pharma Job opportunity become part of a high-performing and inclusive culture that values fresh thinking and collaboration. Employees are provided with opportunities for career growth, flexible work environments, and the ability to contribute toward improving global healthcare outcomes while maintaining work–life balance.
Job Description
Complaint Processing:
- Performs the functions associated with receiving, trending, logging, and coordinating the return of the Samples for product quality related Complaints. This includes complaints received via phone, email, and the internet. Utilize knowledge and experience from processing live complaint calls to lead by example.
- Assists QAS Intake team management in handling of QAS Intake team activities :
- Serves as a Subject Matter Expert on all In-Take Team complaint processes and scenarios, and assists QAS employees to ensure compliance with Quality Assurance Services Standard Operating Procedures and Work Instructions. Collaborate withthe QAS Daily review team and/or closing team to discuss and calibrate on varying views on how records should be handled.
- Responsible for handling high-profile complaints. Conduct a day-end review to ensure that proper justification is provided for and documented in all high-profile complaints.
- Participate and contribute to the continuous improvement activities of the QAS group:
- Participate in the continuous improvement of the QAS Group to drive operational excellence by performing a variety of tasks and projects to increase compliance, efficiencies, and effectiveness of actions within the Group. Tasks and Projects may include, but are not limited to:
- Support audits and inspections of the QAS group
- Provide data related to product complaints, volumes, and Deviation reports as required
- Identify automation and defect-proofing opportunities and highlight the same to QAS management via business cases and quantifiable data.
- voice process (Incoming and outgoing calls to various customers of Teva)
Key Responsibilities
- Complaint handling and processing
- Quality Assurance Services intake activities
- Handling high-profile complaints
- Continuous improvement initiatives
- Audit and inspection support
- Data reporting and compliance activities
- Customer interaction during US business hours
Qualifications
- Minimum 1–4 years of overall experience in Complaints handling
- Bachelor’s degree in Pharmacy (B. Pharm) or Master’s Degree in Pharmacy (M. Pharm), and also an MSC if the candidate is fitting in criteria required
- Understanding of the US Code of Federal Regulations (CFR), Current Good Manufacturing Practices (cGMP), but not mandating
- Understanding of Product Quality related Complaints and Adverse Events; Deviations/Investigations/Root Cause Analysis, CAPA; Data Integrity and TrackWise, but not mandated
- Excellent written and verbal communication skills in the English Language
- Flexibility to work in continuous permanent night (6:30 PM to 2:30 AM IST)
- Availability to take phone calls with external customers continuously during the US business hours
- Experience from the regulated market is preferred
