Specialist Global Product Quality Complaint role at BMS Careers | Apply Now for Pharma Jobs Hyderabad
Pharma Jobs Hyderabad at BMS Careers offer professionals the opportunity to work on life-changing, science-driven quality initiatives. The Specialist, Global Product Quality Complaint Triage and Network role at Bristol Myers Squibb focuses on patient safety, regulatory compliance, and high-impact global quality processes within a fast-paced pharmaceutical environment.
Job Details
- Job Title: Specialist, Global Product Quality Complaint Triage and Network
- Location: Hyderabad
- Job ID: R1598355
About the Company
Bristol Myers Squibb is inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contributes to innovations that drive meaningful change. Pharma Jobs Hyderabad at BMS Careers offer uniquely interesting work that goes far beyond ordinary, combining scientific excellence with a strong commitment to people and patients.
Job Description
As the Specialist for Global Product Quality Complaint Triage, you will be responsible for accurately and timely reviewing, evaluating, and assigning incoming Product Quality Complaints (PQCs) in a dynamic, high-volume environment. Reporting to the Associate Director of Global Product Quality Complaints, this Pharma Jobs Hyderabad opportunity at BMS Careers requires close collaboration with global stakeholders to ensure compliant and efficient PQC management while supporting continuous improvement and audit readiness.
Key Responsibilities
- Responsible for accurate & timely review, evaluation, and assignment of incoming Product Quality Complaints (PQCs)
- Maintain a high level of knowledge of applicable procedures for PQC processing
- Manage PQC intake routes and PQC mailboxes
- Apply critical thinking and risk-appropriate timelines to expedite critical complaints
- Liaise with investigation sites to deliver high-quality, on-time investigation reports
- Assess the accuracy and completeness of reported information
- Engage proactively with upstream and downstream partners to resolve triage issues
- Support continuous improvement initiatives and performance metrics
- Ensure inspection and audit readiness
- Provide Subject Matter Expert (SME) support during audits and inspections
Qualifications
- Bachelor of Science (Life Sciences, Pharmacy, Nursing, Chemical or Bio-Engineering, or related field)
- Fluent in English with professional proficiency
- In-depth understanding of global regulatory requirements for Product Quality Complaint processing
- Strong critical thinking, organization, and prioritization skills
- Proficiency in electronic quality and documentation systems
Experience
- Minimum of 3 years of experience in a global Pharmaceutical/Biopharmaceutical/Device organization in a Quality role
- Quality Operations experience at a manufacturing site is an advantage
- Prior global Product Quality Complaint management experience is an advantage
