Field Service Engineer at Agilent | Pharma Candidates Apply Now
Are you seeking a dynamic Pharma Job in technical services and customer support within the life sciences and biopharmaceutical industries? Agilent Technologies is hiring a Field Service Application Engineer in Hyderabad/Vizag. This role offers the opportunity to work with cutting-edge analytical instruments, provide customer training, and ensure seamless installations, repairs, and troubleshooting—all while enhancing customer satisfaction and contributing to Agilent’s global mission.
About Agilent Technologies Inc.
Agilent Technologies Inc. is a global leader in life sciences, diagnostics, and applied chemical markets. We provide laboratories worldwide with instruments, services, consumables, applications, and expertise, enabling customers to gain the insights they seek. Aligent is offering a Pharma Job for the post of Field Service Engineer.
Job Posting: Field Service Application Engineer
Locations: India-Hyderabad-Raidurg Village
Job Requisition ID: 4034033
Job Description:
Field Service Engineer provides technical and application services and support to Agilent customers. This includes resolving problems in a timely and cost-effective manner to enhance the customer experience and meet Agilent’s contractual obligations. Leverages post-sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to sales. Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers.
Responsibilities:
As a Field Service Engineer, your daily responsibilities will be
- Installations & Repairs at customer site.
- Provide technical & application support for Agilent instruments to existing and new customers.
- Deliver customer education courses on-site and at COE labs.
- Deploy application methods on Agilent instruments efficiently.
- Troubleshoot method/technology transfer issues promptly.
- Lead projects requiring coordination with other functions and customers.
- Deliver product seminars for customers, prospects, and employees.
- Training of internal and external teams and providing technical support.
- Respond promptly to customer queries and assist in resolving customer escalations.
Qualifications:
- Master’s Degree in Chemistry/Analytical Chemistry /Instrumentation /Pharmacy/ Biotechnology/ Life Science or equivalent.
- Relevant basic/theoretical knowledge of analytical instruments like LC/LC-MS/QTOF, etc.
- Experience 18-24 months.
- A candidate should enjoy traveling and visiting customers.
- Excellent communication, troubleshooting, problem-solving, organizational, and negotiation skills.
- Proficiency in Microsoft Outlook, Excel, PowerPoint, SQL, etc.
Additional Details:
This job requires 75% travel and operates during day shifts. No specific end date. Interested candidates can find more details regarding pay and benefits by visiting our Agilent Careers Page.
Travel Required: 75% of the Time
