Analyst Job at ICUMedical | Pharmacy Graduates can Apply
Join a leading quality and compliance team as an Associate, Global Complaint Management in Chennai, India. This pharmacy job involves managing device and pharmaceutical complaints globally, ensuring timely and accurate reporting, and collaborating with cross-functional teams to maintain compliance with regulatory standards.. If you are detail-oriented, analytical, and have experience in healthcare or quality roles, explore this opportunity to grow your career in global complaint management.
Job Details
- Job Position: Analyst – Global Complaint Management
- Location: Chennai, India (On-site)
- Division: Quality
About the Company
The hiring company is a global leader in medical devices and pharmaceuticals, committed to delivering safe, high-quality products worldwide. The team emphasizes customer satisfaction, regulatory compliance, and continuous improvement. Working here allows employees to gain international exposure while contributing to patient safety and product quality.
Job Description
The Associate is responsible for managing device and pharmaceutical complaints and adverse events globally. Duties include triaging complaints, assessing reportability, escalating complex issues, submitting regulatory reports, coordinating with SMEs and specialists, and ensuring timely processing in accordance with company SOPs and regulatory standards.
Key Responsibilities
- Act as the primary customer contact for complaint registration and event data collection.
- Manage the complete complaint lifecycle: registration, investigation, sample retrieval, and closure/reopening.
- Gather additional information as required for thorough investigations.
- Handle customer advocacy issues and escalate significant events to Specialist/Team Lead.
- Provide accurate updates and guidance to customers during the complaint process.
- Coordinate with SMEs and Team Leads for resolution of complaints and adverse events.
- Ensure compliance with company policies and Information Security Management Systems.
- Maintain confidentiality and data security of company and customer information.
Educational Qualification
Bachelor of Science in Pharmacy
Experience and Skills
- 3–7 years of experience in a similar role; experience in a medical device organization is a plus.
- Knowledge of medical terminology and clinical product usage.
- Ability to write clear narratives and analyze complaint/adverse event data.
- Experience in a healthcare, quality, compliance, or regulatory environment within an FDA-regulated business.
- Strong telephonic and interpersonal skills with effective computer proficiency.
