Patient Coordinator Job Opportunity at Indegene | Pharma & Healthcare Careers
Looking for a career in patient support programs and healthcare coordination? If you are searching for a Pharma Freshers Job, Indegene is hiring for the role of Patient Coordinator. This opportunity is ideal for pharmacy graduates with strong patient counselling, communication, and program management skills who want to build a rewarding career in the healthcare and pharmaceutical industry through Indegene careers.
- Role: Patient Coordinator
- Location: India
About the Company
Indegene is a leading healthcare and life sciences company providing innovative patient-centric solutions, medical engagement services, and digital healthcare operations globally. Through Indegene Careers, healthcare and pharma professionals can explore opportunities in patient support and healthcare management.
Job Description
- Act as a liaison between telecounsellors (MEA), the central headquarters team, and the project manager
- Manage patient support program deliverables efficiently
- Ensure project activities meet quality and performance standards
- Coordinate communication between teams for smooth program execution
- Support the successful delivery of patient engagement and counselling services
Key Responsibilities
- Manage and coordinate the entire patient support program team
- Drive team performance and operational efficiency
- Coordinate with internal stakeholders and project managers
- Handle resource planning and work allocation
- Monitor enrolments, free drug delivery (FOC), schedules, and team performance
- Develop operational strategies to achieve program goals
- Track program performance metrics and implement improvements
- Ensure smooth program functioning through BCP implementation
- Provide patient management and counselling support
- Maintain quality standards across all client deliverables
- Ensure patient data confidentiality and compliance with company guidelines
- Monitor adherence to ISMS, ISO, CMMI, and client security standards
- Conduct coaching, training, audits, and feedback sessions for telecounsellors
- Identify training needs and support team development
- Report unethical practices or misconduct to management promptly
- Ensure best practices in communication, processes, and therapy area mentoring
Qualification
- Bachelor’s degree or above in Pharmacy or related fields preferred
- 6 months to 3 years of experience in patient support programs preferred, ideal for a pharma freshers job.
- Strong client-facing and communication skills
- Good patient management and counselling abilities
- Excellent written and verbal communication in English
- Strong organisational and multitasking skills with attention to detail
- Proficiency in Microsoft Office tools
- Empathy and the ability to connect with patients and team members
- Ability to learn and operate CRM tools effectively
