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Intern – Global Complaint Operation at Merck & Co., Inc. in Pune, Maharashtra

Merck & Co., Inc. is hiring an Intern for Global Complaint Operation in Pune, Maharashtra, on a hybrid, full-time basis as part of its Merck internship Pune 2026 opportunities. Qualifications in Pharmacy, Life Sciences, Biotechnology, Microbiology or Pharmaceutical Sciences are listed. The end date is 24 October 2026.

Merck Internship Pune 2026: Job Details

Job Description

The Complaint Operations Intern will support the Product Quality Complaint Management team in handling, tracking, and monitoring product quality complaints. The intern will gain exposure to pharmaceutical quality systems, complaint management processes, data analysis, reporting, and stakeholder communication while ensuring compliance with company procedures and regulatory requirements.

Key Responsibilities

Primary activities include but are not limited to:

Complaint Management Support

• Assist in reviewing and processing product quality complaint records.
• Support accurate entry and maintenance of complaint information in electronic quality systems.
• Assist in monitoring complaint workflow and tracking record status.
• Support coordination of follow-up requests with internal stakeholders.

Data Management & Reporting

• Compile complaint-related data for management reports and dashboards.
• Support monthly complaint trending activities.
• Perform data verification and quality checks to ensure accuracy.

Documentation & Compliance

• Assist in maintaining complaint documentation and records.
• Support preparation of meeting minutes and action trackers.
• Ensure documentation complies with company procedures and quality standards.
• Support preparation of routine communications and status updates.

Process Improvement

• Participate in continuous improvement projects related to complaint operations.
• Support development of job aids, work instructions, and process documentation.
• Assist in identifying opportunities for automation and efficiency improvements.

Stakeholder Support

• Participate in team meetings and training sessions.
• Collaborate with the Complaint Investigation Unit (CIU), and other cross-functional teams as required.
• Support management with ad hoc projects and operational activities.

Merck Pune Internship Eligibility Criteria

Qualifications:

Pursuing or recently completed Bachelor’s/Master’s degree in:

• Pharmacy (B.Pharm/M.Pharm)
• Life Sciences
• Biotechnology
• Microbiology
• Pharmaceutical Sciences

Required Skills

Clinical Research, Cloud Data Catalogue, Data Analysis, Database Management, Data Science, Data Security, Data Visualisation, Data Wrangling, Detail-Oriented, Event Planning, Key Performance Indicators (KPI), Project Management, Python (Programming Language), Software Proficiency, Vendor Relationship Management

Preferred Experience and Skills

• Strong attention to detail.
• Good written and verbal communication skills.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Analytical and problem-solving mindset.
• Ability to work in a team environment.
• Good organisational and time management skills.
• Willingness to learn and adapt in a fast-paced environment

Additional Information

Learning Opportunities: The intern will gain exposure to:

• Pharmaceutical Quality Management Systems (QMS)
• Product Quality Complaint Handling
• Regulatory Compliance Requirements
• Data Analytics and Reporting
• Quality Investigation Processes
• Cross-functional Stakeholder Management
• Continuous Improvement Methodologies

How to Apply

Current Employees: HERE

Current Contingent Workers: HERE

CLICK HERE TO APPLY ONLINE

The job posting end date is 24 October 2026. Apply no later than the day before this date.