Teva Is Hiring! Quality Assurance Job for B.Pharm & M.Pharm
Looking for a Quality Assurance Job with a leading global pharmaceutical company? Teva Careers has announced an exciting opening for the position of Quality Specialist III in Bangalore, India. This excellent opportunity is ideal for candidates searching for Quality Assurance Job opportunities through Teva Careers, especially B.Pharm, M.Pharm, and eligible M.Sc graduates with 1–4 years of experience in complaint handling and pharmaceutical quality operations.
- Job Title: Quality Specialist III
- Location: Bangalore, India
- Job ID: 67718
About the Company
Teva is a leading global biopharmaceutical company known for delivering high-quality, affordable medicines across the world. With a strong presence in generics, specialty medicines, and innovative therapies, Teva focuses on improving patient health in areas such as neuroscience and immunology. The company promotes a collaborative and inclusive work culture, offering employees opportunities for growth, learning, and global exposure while working toward better healthcare outcomes worldwide.
Key Responsibilities
Complaint Processing
- Receive, log, trend, and track product quality complaints
- Handle complaints from phone, email, and online sources
- Coordinate the return of product samples for investigation
- Use experience from live complaint calls to guide handling
QAS Intake Team Support
- Act as Subject Matter Expert for complaint handling processes
- Support team members in following SOPs and work instructions
- Work with review and closing teams for consistent complaint handling decisions
- Handle high-profile complaints with proper documentation
- Review daily cases to ensure correct justification and records
Continuous Improvement Activities
- Support audits and inspections in the QAS team
- Provide data on complaints, volumes, and deviations
- Help improve efficiency, compliance, and work processes
- Identify automation and error-prevention opportunities
- Share improvement ideas with management using data and analysis
Voice Process Responsibilities
- Handle incoming and outgoing customer calls for Teva
- Communicate with customers during the complaint resolution process
Qualification
- 1–4 years of experience in complaints handling
- B.Pharm or M.Pharm degree required
Technical Knowledge (Preferred, Not Mandatory)
- Understanding of the US CFR (Code of Federal Regulations)
- Knowledge of cGMP (Current Good Manufacturing Practices)
- Awareness of product quality complaints & adverse events
- Experience in deviations, investigations, and root cause analysis
- Understanding of CAPA, data integrity, and the TrackWise system
Skills Required
- Strong written and verbal communication in English
- Good understanding of customer handling and complaint resolution
Work Requirements
- Must be flexible for permanent night shift (6:30 PM – 2:30 AM IST)
- Willing to handle continuous customer calls during US business hours
- Experience in a regulated pharmaceutical environment preferred
Shift & Work Model
- Night Shift: 6:00 PM to 3:00 AM
- Hybrid model: 3 days office + 2 days work from home
Health & Wellbeing Benefits
- Comprehensive medical insurance coverage
- OPD (Outpatient) medical support
- Annual health checkups
- Term life and accident insurance
- Emotional well-being support through the Optum EAP program
- Healthy meals at the workplace
- Wellness and wellbeing initiatives
- Volunteering opportunities for community support
