Quality Assurance Jobs at Teva | B Pharm & M.Pharm Graduates Apply
Looking for Quality Assurance Jobs in the pharmaceutical industry? Teva Pharmaceuticals is hiring a Quality Specialist III in Bangalore, India. This is an excellent opportunity for B Pharm Jobs seekers as well as M.Pharm and M.Sc graduates with 1–4 years of complaint handling experience. If you’re looking to build your career with a leading global biopharmaceutical company, don’t miss this exciting opportunity with Teva Careers.
- Job Position: Quality Specialist III
- Location: Bangalore, India
- ID: 67718
About the Company
Teva Pharmaceuticals is a leading innovative biopharmaceutical company supported by a world-class generics business. The company focuses on developing innovative medicines in neuroscience and immunology while delivering high-quality medicines worldwide. Teva is committed to improving patients’ lives through innovation, collaboration, and a diverse, inclusive work culture that encourages professional growth.
Job Description
Teva Pharmaceuticals is hiring a Quality Specialist III to support its Quality Assurance Services (QAS) team in Bangalore. In this role, you will be responsible for handling product quality complaints, ensuring compliance with quality standards, supporting complaint investigations, and collaborating with cross-functional teams. You will also contribute to continuous improvement initiatives, support audits and inspections, and communicate with customers regarding product quality concerns.
Key Responsibilities
- Handle product quality complaints received through phone, email, and online channels.
- Receive, log, track, and coordinate the return of complaint samples.
- Support the QAS Intake Team in managing complaint processing activities.
- Ensure compliance with Quality Assurance SOPs and work instructions.
- Act as a Subject Matter Expert (SME) for complaint handling processes.
- Review and manage high-profile complaints with proper documentation.
- Collaborate with QAS review and closing teams to ensure accurate complaint handling.
- Participate in continuous improvement initiatives to enhance operational efficiency.
- Support internal audits, inspections, and quality compliance activities.
- Prepare and provide complaint, deviation, and quality-related reports.
- Identify automation and process improvement opportunities.
- Handle incoming and outgoing customer calls related to product quality complaints.
Qualification
- Minimum 1–4 years of overall experience in complaint handling.
- Bachelor’s Degree in Pharmacy (B.Pharm) OR Master’s Degree in Pharmacy (M.Pharm).
- M.Sc candidates may also apply if they fit the required criteria.
- Understanding of the US Code of Federal Regulations (CFR).
- Understanding of Current Good Manufacturing Practices (cGMP) (preferred but not mandatory).
- Knowledge of Product Quality Complaints.
- Understanding of Adverse Events.
- Knowledge of Deviations, Investigations, Root Cause Analysis, and CAPA.
- Understanding of Data Integrity and TrackWise (preferred but not mandatory).
- Excellent written and verbal communication skills in English.
- Flexibility to work permanent night shifts.
- Availability to take continuous calls from external customers during US business hours.
- Experience in regulated markets preferred.
